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2 Problems People Encounter With Xhide On Their Infinix Smart Phones, And Here's What To Do About Them

Alright guys, so after publishing a post here about what Infinix Xhide was all about and the many benefits it came with. That post immediately went viral and spread like wild fire, but there was a problem, though not really from our end. And what was the problem? A lot of people were complaining about the Xhide on their own infinix smart phones, especially those people who have upgraded their phones to the latest version of Android 8.1 Oreo and their devices are probably running on any of the versions of either XOS 3.0 or 3.1 Hummingbird.


See Here - A Complete List Of Infinix Devices That Will Get The Latest Android 8.1 Oreo + XOS 3.0 Hummingbird Update In 2018

Some say they couldn't find theirs, some say after using the Xhide for the first time, they couldn't use it again, and some other issues like that. So instead of answering these tons of questions separately for each person, i decided to list out some of these issues and address them to the best of my knowledge.. So without further ado, let's see whatsup with the first problem.



1. Unable To Find The Xhide App

Now there are just two possible causes that might make you not to be able to find Xhide on your device. First is that you might have activated the "hidden mode" feature which automatically hides the xhide app's icon from your phone's app drawer, and the only way you can get back to it is by going to your phone's dialer, and typing in the already created special security code you used in hiding it. The code looks something like this "##3668", the two harsh symbols must come first, before the following four digits. To know more about Xhide's, please follow the link below.

Read Also - A Quick Walk Through Of Xhide On Infinix Smart Phones - What It Is, What It Does, And How To Set It Up In 2mins



Then the second cause is that, you might have upgraded your phone to the latest version of Android 8.1 Oreo, and which simply means your phone is running on any of the latest versions of XOS, things like the XOS 3.0 and 3.1 Hummingbird.


So the thing is, for some reasons best known to Infinix Mobility as a company, many XOS apps that we were used to seeing on older versions of XOS like the Infinix App Freezer and this Xhide too, were not included in the newer versions of XOS Hummingbird. I can't really tell what their reason was for doing so, but i think maybe they are planning to rebrand those apps and make them more better than they used to be before, or maybe it just happens as a result of these many bugs that always comes with newer software updates.

But what i know for sure is that there is this new app that is currently available on Google Play Store, the apps's name is "Phone Master" and the best part is that this app was developed by Transsion Holdings, the same company that produces Infinix and Tecno phones. And inside this app, we could find our long gone Xhide, App Lock, and App Freezer. So this is another way to get back on the Xhide if you want it back that bad.



2. Unable To Access Xhide In Hidden Mode

Now this is pretty different and more complicated issue than the one discussed above. So if for any reason your Xhide's app refuses to open probably after you've hidden it. Let's say, after you've hidden it, and then you went to your phone's dialer to open it, then you put in that your special security code but nothing shows up.. well i can't tell what caused it. But the only thing i know for sure, and the only thing you can do is this case is...

  1. first of all, go to your phone's settings menu
  2. Go to Apps Manager, open it and keep Scrolling down the list of apps until you see Xhide.
  3. Tap on it to open it and click on clear data usage, and that's all...after doing that, everything should be restored back to normal..

But if symptoms persist after doing all that, please contact your phone's customer service centre.. Thank You.



So folks, that is pretty much the two problems that we could address for now. If you are having any other issues apart from these ones discussed above, then make sure to leave it as a comment to us in the comments box below and we'll make sure to get to you as quickly as possible.

So as usual, don't forget to keep sharing our articles, and subscribe to our newsletter too if you've not done so already.. Bye and see you on the next one.

Cheers...emmanuelGodwin

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Read Also - The Necessary Steps And Precautions To Take Before And After Updating Your Infinix Note 4 Devices To The Latest Android 8.1 Oreo Version.
2 Problems People Encounter With Xhide On Their Infinix Smart Phones, And Here's What To Do About Them 2 Problems People Encounter With Xhide On Their Infinix Smart Phones, And Here's What To Do About Them Reviewed by emmauelGodwin on Tuesday, May 22, 2018 Rating: 5

3 comments:

  1. Communications and app hide is no more there in xhide. Will it never come? :(

    ReplyDelete
  2. Where we can hide messages and call logs in xhide. This feature is not there

    ReplyDelete
  3. just upgrade to XOS humming bird, my xhide doesnt have an option for app hide ..

    ReplyDelete

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