4 Basic Xhide Problems And How To Fix Them In Few Seconds

4 Problems Of Infinix XHide That We're Gonna Discuss Today

  1. How to find and open hidden Xhide app icon
  2. How to retrieve lost or forgotten Infinix Xhide password or special security code
  3. What to do if you've also forgotten answer to Xhide special security question
  4. What to do if Xhide refuses to open even after inputting the correct password

Alright guys, so after publishing a post here about what Infinix Xhide was all about and the many benefits it came with. That post immediately went viral and spread like wild fire, but there was a problem, though not really from our end. And what was the problem? A lot of people were complaining about the Xhide on their own infinix smart phones, especially those people who have upgraded their phones to the latest version of Android 8.1 Oreo and their devices are probably running on any of the versions of either XOS 3.0 or 3.1 Hummingbird.

See Here - A Complete List Of Infinix Devices That Will Get The Latest Android 8.1 Oreo + XOS 3.0 Hummingbird Update In 2018

Some say they couldn't find theirs, some say after using the Xhide for the first time, they couldn't use it again, and some other issues like that. So instead of answering these tons of questions separately for each person, i decided to list out some of these issues and address them to the best of my knowledge.. So without further ado, let's see whatsup with the first problem. Enjoy..

1. Unable To Find The Xhide App

Now there are just two possible causes that might make you not to be able to find Xhide on your device. First is that you might have activated the "hidden mode" feature which automatically hides the xhide app's icon from your phone's app drawer, and the only way you can get back to it is by going to your phone's dialer, and typing in  your already created special security code you used in hiding it. The code looks something like this "##3668", the two harsh symbols must come first, followed by the four digits number (the four digit numbers could be anything you have set it to be). But if for any reason you also forget or cannot remember your already created special security code, then i bet you'd want to check out the next step below.

2. How To Retrieve Lost Or Forgotten Infinix Xhide Password or Special Security Code

Okay like i said up there, if for any reason you've activated the hidden mode, which means the Xhide app icon cannot be found in your apps drawer except you use your specially created security login by dialing the codes into your phone's dialer, but the issue now is, you can't remember the code.. Well don't panick. All you have to do in this case is..

  1. Open your phone's dialer app like you would normally do. 
  2. Now dial these codes into it "####".. yes just that.
  3. Upon inputting the last "#" symbol, the Xhide app will automatically open, asking you to input an answer to your already created special security question.
  4. Input the correct answer and the Xhide app will automatically prompt you to setup a new Security code.
  5. Choose your desired code, remember two "#" followed by a four digit numbers.. and that should do the trick.

But if once again, or for any reason you also forgot the answer to your already created special security question, then there's only one final solution to it. And that solution is by clearing your XOS Launcher's app data. Doing this will clear app data and cache for the Infinix XOS Launcher itself, and everything will be restored to normal just as it was when you got the phone new. So every app that is linked or has anything to do with the XOS Launcher, will be restored back to where they were before or where they used to be. Apps like the XHide in question, Infinix App Freezer (in case you lost that one too), and every other Infinix XOS apps, will return back to their normal positions. So in case you don't know, here's how to clear app data for Infinix XOS Launcher.

PLEASE NOTE - That clearing app data for Infinix XOS Launcher, does not in any way erase or affect your phone's data, so in case you're scared about clearing it, i want to let you know that it doesn't and will not affect your phone's data in any way. You are only clearing data for a single app and not the whole phone itself. So once again, here's how to clear app data for Infinix XOS Launcher.

3. What To Do If You Lost The Answer To Xhide Special Security Question

Okay like i said, if for any reason you forgot or lost the answer to your Xhide special security question, the best and only thing you can do in such situation is to clear the app data for your Infinix XOS Launcher, and here's how to do it.

  1. Go to your phone's main settings menu and from the list of options, locate the option labeled as "Apps"
  2. Tap on it to open it, and from the list of apps shown to you, keep scrolling down until you get to "XOS Launcher"
  3. Tap on it to open its options, and from the options shown to you, locate and tap on "Clear Data", while on some phones, such as Infinix phones running on Android 7.0 Nougat, you will first see an option labeled as "Storage", tap on it and then you'll see the "Clear Data" option
  4. After doing that, XOS Launcher will be reset automatically and everything will be restored back to normal with your Xhide back where it used to be.

Read Also - A Quick Walk Through Of Xhide On Infinix Smart Phones - What It Is, What It Does, And How To Set It Up In 2mins

Then the second cause is that, you might have upgraded your phone to the latest version of Android 8.1 Oreo, and which simply means your phone is running on any of the latest versions of XOS, things like the XOS 3.0 and 3.1 Hummingbird.

So the thing is, for some reasons best known to Infinix Mobility as a company, many XOS apps that we were used to seeing on older versions of XOS like the Infinix App Freezer and this Xhide too, were not included in the newer versions of XOS Hummingbird. I can't really tell what their reason was for doing so, but i think maybe they are planning to rebrand those apps and make them more better than they used to be before, or maybe it just happens as a result of these many bugs that always comes with newer software updates.

But what i know for sure is that there is this new app that is currently available on Google Play Store, the apps's name is "Phone Master" and the best part is that this app was developed by Transsion Holdings, the same company that produces Infinix and Tecno phones. And inside this app, we could find our long gone Xhide, App Lock, and App Freezer. So this is another way to get back on the Xhide if you want it back that bad.

4. Unable To Access Xhide In Hidden Mode or Infinix Xhide Refuses To Open Even After Inputting The Special Security Code Correctly

Now this is pretty different and more complicated issue than the one discussed above. So if for any reason your Xhide's app refuses to open probably after you've hidden it. Let's say, after you've hidden it, and then you went to your phone's dialer to open it, then you put in that your special security code but nothing shows up.. well i can't tell what caused it. But the only thing i know for sure that you can do in this case is to follow the same steps above to clear XOS Launcher app data, and everything will come back to the way they used to be. So in case you skipped those steps up there, you can go back up to read it now.

Alright folks, so that is pretty much the four problems that we could address for now. If you are having any other issues apart from these ones discussed above, then make sure to leave it as a comment to us in the comments box below and we'll make sure to get to you as quickly as possible. So as usual, don't forget to keep sharing our articles, and subscribe to our newsletter too if you've not done so already.. Bye and see you on the next one.


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Read Also
 •  The Necessary Steps And Precautions To Take Before And After Updating Your Infinix Note 4 Devices To The Latest Android 8.1 Oreo Version.
 •  Here's all you need to know about Infinix XClub, and all its hidden benefits
 •  How to backup and retrieve your android phone's data using Infinix XAccount
 •  Complete List of all Infinix Smart phones that currently do not support Xhide
 •  How to Disguise incoming calls and messages using the Infinix Xhide app
4 Basic Xhide Problems And How To Fix Them In Few Seconds 4 Basic Xhide Problems And How To Fix Them In Few Seconds Reviewed by emmauelGodwin on Friday, September 21, 2018 Rating: 5


  1. Communications and app hide is no more there in xhide. Will it never come? :(

  2. Where we can hide messages and call logs in xhide. This feature is not there

  3. just upgrade to XOS humming bird, my xhide doesnt have an option for app hide ..

  4. Also I am an xos hiking bird and chide doesn't hide App ... please help

  5. Please update xhide to include again the communicstion and apps hide to xos hummingbird or oreo 8

  6. I am trying to hide my contact on xhide communication but my contacts are not displaying, it is saying synced contacts not supported.. ..please what do I do? I need response quickly.

    1. Your contacts are not saved in your sim card.. Check well, you might not have even taken notice of it.. But you've been probably saving your contacts to your Google account..

      When next you want to save a new contact, select your location to sim card, because sometimes, your Google account is selected by default..

  7. I am using hummingbird for my infinix s3x but i cant hide my xhide app or it doesnt automatically hide itself and no option for hide app in it

  8. How do I restore my note 4pro to its previous version

    1. Hello Unknown, to take back your Infinix Note 4 Pro to its previous version, well first of all, i will tell you that the process is not pretty easy, and while doing it, one wrong step can render your phone completely useless..

      But even with that, to take your phone back to its previous version, all you have to do is to go to Google and type "Infinix Note 4 Pro Stock Rom"...

      The word stock here means Original. .. and there are a lot of websites that has it, including instructions on how to install it.. So just download it from any website of your choice, follow the instructions written on the website, and if done correctly, in less than a couple of minutes, you Infinix Note 4 Pro should be running on the original software and version of Android that came with it...I hope i was able to help you.. if yes, then #Cheers..

  9. I upgraded my phone and my xhide didn't bring app hide and I was unable to hide my xhide like before I used code to enter there

    1. Hello Oyediran, first of all, you should know that any of the latest versions of Infinix XOS, starting from XOS 3.0 Hummingbird, have always had one or two issues with Xhide and other Infinix XOS apps, especially those phones that were upgraded..

      But you can as well let us know what phone you're using, and the version you upgraded it to, and as well the previous version it was running on before...Then maybe from there, we can have some clues on how to go about your problem... #Cheers..

  10. Pls I just got my infinix hot6 and I couldn't find xhide I did just as you have said, I went to check my phone master but it still not there, I can only see app lock but the app is not on Google play store so it could not be me on this please

    1. I'm sorry bro, but i don't think there's any more solution to this.. But yours might be fixed through a software update.. Because i think i've seen some Infinix Hot 6 phones lately that has the Xhide.

  11. I don't get access to my xhide video again if I want to open video inside xhide it will writing unfortunately xhide has stop please what is the cause

  12. I don't get access to my xhide video again if I want to open video inside xhide it will writing unfortunately xhide has stop please what is the cause

  13. I don't get access to my xhide video again if I want to open video inside xhide it will writing unfortunately xhide has stop please what is the cause

    1. Hello bro.. relax.. this is a very common issue that happens with almost every phone nowadays.. It might not even be just about the XHide.. it can happen to virtually any app you have installed in your phone. I experience it too on my phone, especially with my Facebook app..

      But right now, my advice for you will be to go your phone's settings menu, go to apps settings, scroll all the way down until you find the XHide app there.

      Tap on it to view it details, then click on "clear app's data" ..with that, the app's data for Xhide will be cleared and you can start a fresh again.. but if for any reason it doesn't work..

      Then follow this Link to read this post on "How To Stop Unfortunately App Has Stopped On Your Phone"

  14. I can't find the hidden mode option on my xhide app. Infinix hot 6

    1. Go to your phone's dialer and dial "####", then follow the prompt.

  15. I don't have xhide app in my phone how can I get it in smart2 he Android Oreo 8.1 xos


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